Please save your preset banks before installing the update!
The most convenient way is to use the menu entry Save all Banks as Backup File...
in the UI or with Backup
and Save all Banks...
in the Setup menu in the Display. For more information, see Backups.
nonlinear-c15-update.tarto your computer.
nonlinear-c15-update.tar) to the root folder of the USB memory stick that was delivered with the C15. (Other memory sticks will only work if they have the FAT32 format.)
nonlinear-c15-update.tar) can be directly uploaded from your computer by clicking on the corresponding button next to the
Upload Software Updateoption. Once the file was successfully uploaded, the C15 will automatically restart and start the update process.
Updating...messages.
Do not power off the C15 during the update installation!
An interruption of the power in this phase can cause irreversible damage.
Updating C15 DONE! Please restart!Please switch off the instrument, (remove the memory stick) and switch it on again.
If you update from version 21-02 you might get the error message Updating C15 FAILED
during the installation. In this case the installer needs to be run a second time. Please restart the C15 without removing the USB stick. Now the update should be successful.
After a successful update the file on the memory stick is automatically renamed to nonlinear-c15- update.tar-copied
. Please delete this file before using the stick for another update.
All downloaded update files have identical names (nonlinear-c15-update.tar
). This is the file name required by the C15 to detect an update on the memory stick. If there is an earlier update file with this name in the download folder of your browser, the name of the new update will be modified (e.g. by adding -1
). Therefore please check if the file has been renamed and restore the original name. It is recommended to remove all C15 update files from the download folder.
If you want to store different updates on your computer, please keep them in separate folders or rename them, so that you can identify them later.
You can check the current software versions in the System Info
section of the Menu. For this press theButton on the Panel or the Setup
entry in the Menu of the User Interface and select System Info
. Here you find the Software Version
. It shows the release date as well as year and week in the format YY-WW (e.g. 20-40 - week 40 in year 2020).
If a FAILED
message appears in the display, the update was not successful. In this case please repeat the installation. Rename the installer file to the original name nonlinear-c15-update.tar
, plug in the USB stick and start the C15 again. If this is without success please contact us. On the USB stick you will find a log file (nonlinear-c15-update.log.txt
) which you can send us to help us analyzing the problem.